EchoMoments – Frequently Asked Questions (FAQ)
A Warm Guide to Everything You Need to Know
✨ About EchoMoments
What is EchoMoments?
EchoMoments creates personalized, heartfelt gifts designed to capture memories in a timeless and emotional way.
Whether it’s a glowing frame, a glass keepsake, or a holiday ornament, every piece is crafted to make your special moments last forever.
Where are you located?
We are an online-based brand serving customers worldwide. All orders are crafted and shipped with care from our production partners.
🎁 Product & Personalization
How do I customize my EchoMoments product?
After selecting your product, simply upload your photo or video directly on the product page.
You’ll also see options to add names, dates, messages, or songs depending on the item.
What type of photos work best?
High-resolution, well-lit photos produce the most beautiful results.
If your image is blurry or too dark, we will carefully adjust it.
However, the clearer the photo, the sharper your final piece will be.
Can I edit my personalization after placing the order?
Yes — within 1 hour after purchase. Contact us immediately with your order number so we can adjust it before production starts.
Will my product look exactly like the preview?
Yes, we design your item based on the customization details you provided.
Minor variations may occur due to lighting, materials, and manual crafting,
but the final result will always reflect your chosen design.
📦 Shipping & Delivery
Where do you ship?
EchoMoments ships internationally.
How long does shipping take?
Processing time: 1–3 business days
Shipping time: usually 5–12 business days
During busy seasons like Christmas, Valentine’s Day, Mother’s Day, and Black Friday, delivery may take slightly longer.
Shipping time: usually 5–12 business days
During busy seasons like Christmas, Valentine’s Day, Mother’s Day, and Black Friday, delivery may take slightly longer.
Do you offer tracking?
Yes! Once your order is shipped, you will receive a tracking link via email.
I entered the wrong address — what now?
Contact us immediately. If your order hasn’t been shipped yet, we can update the address.
Once shipped, changes are no longer possible.
💬 Orders & Payments
What payment methods do you accept?
We accept major payment options such as credit cards, local payment options,
and secure online methods depending on your region.
Can I cancel my order?
Cancellations are possible within 1 hour after ordering.
Because our items are personalized, we cannot cancel an order once production has started.
Do you offer refunds?
Because every EchoMoments product is custom-made, we do not offer refunds for personalized orders
unless the item arrives damaged or incorrect.
If anything is wrong with your order, contact us and we will solve it with care.
If anything is wrong with your order, contact us and we will solve it with care.
💝 Gifts & Occasions
Can I send my order directly as a gift?
Absolutely! Many customers send EchoMoments products directly to family or friends.
Simply enter the gift recipient’s address at checkout.
Do you offer gift packaging?
Some items include premium gift-ready packaging, while others offer it as an optional upgrade.
This is shown on each product page.
🛠 Product Care
How do I take care of my EchoMoments item?
Keep away from water and extreme heat.
Wipe gently with a soft, dry cloth.
Do not use chemical cleaners on glass or acrylic surfaces.
Wipe gently with a soft, dry cloth.
Do not use chemical cleaners on glass or acrylic surfaces.
How long do the LED or light-up features last?
Our LED components are designed for long lifespans. With normal use, they can last several years before replacement.
📨 Support
How do I contact EchoMoments?
If you need help with anything, our support team is here for you.
You can reach us through our contact page or by replying to your order confirmation email.
We aim to answer all messages within 24 hours.
You can reach us through our contact page or by replying to your order confirmation email.
We aim to answer all messages within 24 hours.